Return & Refunds Policy
Last Updated: July 31st 2023
Return Policy: At LoveandHap [www.LoveandHap.com] ("Website"), we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we offer free returns within 30 days from the date of purchase.
Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. Please ensure that the item is properly packed to prevent damage during return shipping.
Initiating a Return: To initiate a return, please follow these steps:
- Contact our customer support team at firstname.lastname@example.org within 30 days of receiving your order to request a return.
- Provide your order number and a brief reason for the return. Our customer support team will guide you through the return process and provide you with a return shipping label, if applicable.
- Once your return is approved, carefully package the item, affix the provided return shipping label (if applicable), and send it back to us. Please include your order number inside the package.
Refunds: Once we receive your returned item and inspect it to ensure it meets our return eligibility criteria, we will process your refund. Please note the following:
- Refunds will be issued to the original payment method used for the purchase.
- The refund amount will exclude any shipping costs incurred at the time of purchase.
- Please allow 5-7 business days for the refund to reflect in your account, depending on your payment provider's processing times.
Damaged or Defective Items: If your item arrives damaged or defective, please contact us immediately at email@example.com with clear photos of the damaged item and its packaging. We will arrange a replacement or a full refund, depending on your preference.
Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our Website.
Contact Us: If you have any questions or concerns regarding our Return & Refunds Policy or any other matter, please do not hesitate to contact our customer support team at firstname.lastname@example.org. We are here to assist you and ensure a smooth and satisfactory shopping experience.